Maintenance Request

Raise an issue with our maintenance team

Kitchen Appliances & Washing Machine Information

Report Maintenance Request Here

Maintenance Request

Report a maintenance issue with our team easily. Please explain in as much detail the problem so we can despatch the right team to resolve your issue ASAP.

Please note our maintenance coordinator's working hours are 07:00am – 15:30pm Monday – Friday. 

Maintenance

Before you report a Request 
 
If you have a maintenance issue that you need to report, please ensure that you have referred to the residents guide prior to reporting an issue. This guide may help you to identify what the issue may be and can offer you advise on how to resolve the problem. This will also prevent any unnecessary contractor call outs. Please note that any call outs that are found to be a tenants responsibility to maintain, will be charged back to the tenant accordingly. Please click the following link to read through the residents guide HERE.

To report a new Maintenance request to The Resident Services Team, please complete a request form by clicking “MAKE SUBMISSION”.
 
For Out of Hours Emergencies 
 
Out of hours assistance is available from 7pm to 7am daily or 24 hours on public holidays. Please note, this service should only be contacted in the case of a real emergency that cannot wait until the next working day (i.e. Monday to Friday).  Examples include:
 
  • Material damage to a property as a result of water, fire and other hazards; and 
  • The failure of central heating in winter where there is no separate hot water supply

Please note: Problems with domestic appliances (dishwashers, washing machines, etc.) are not considered to be an emergency 
 
Out of Hours Emergency Phone number – 07971 357804
 
Kind Regards  
The Resident Services Team 

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